Avontoer – Privacy Policy
Effective Date: Immediate
Company Name: Avontoer (Pty) Ltd
Email: info@avontoer.co.za
Telephone: +27763593717
Website: www.avontoer.co.za
1. Introduction
Avontoer Travel (Pty) Ltd is committed to protecting the privacy and personal information of our clients. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable data protection laws.
By using our website, submitting your personal details, or booking travel services through Avontoer, you consent to the practices described in this Privacy Policy.
2. Information We Collect
Avontoer may collect and process the following types of personal information:
2.1. Personal Identification Details
- Full name, date of birth, gender, and nationality.
- Passport or ID number
2.2. Contact Information
- Email address, phone number, and physical address.
2.3. Travel Information
- Travel preferences, destinations, and booking history.
- Flight, accommodation, and special service requests.
2.4. Payment Information
- Payment details such as banking or card information (processed securely through approved payment gateways).
2.5. Communication Records
- Emails, messages, and correspondence between you and Avontoer.
2.6. Technical Information (Website Use)
- IP address, browser type, device information, and website usage data collected via cookies or analytics tools.
3. Purpose of Data Collection
Your personal information is collected and processed only for legitimate business purposes, including but not limited to:
- Processing and confirming travel bookings.
- Communicating with you regarding your reservations or travel inquiries.
- Providing personalized travel services and recommendations.
- Complying with legal and regulatory obligations.
- Processing payments and invoices.
- Sending updates, travel alerts, or promotional offers (where consent has been provided)
- Improving our website, products, and customer experience.
4. Legal Basis for Processing
Avontoer processes personal information based on one or more of the following legal grounds:
- Your consent (e.g., when you submit an enquiry or agree to marketing)
- Contractual necessity (e.g., to fulfil your travel booking)
- Legal obligation (e.g., immigration or tax reporting requirements)
- Legitimate business interests (e.g., customer service, record-keeping, or fraud prevention)
5. Sharing of Personal Information
Avontoer respects the confidentiality of your personal data and will only share it as necessary for travel arrangements, including with:
- Airlines, hotels, tour operators, and other travel suppliers.
- Payment processors and financial institutions.
- Regulatory or government authorities (where required by law).
- Technology and marketing service providers assisting with communication or data management.
All third parties are required to maintain appropriate data protection standards and may only process your information for authorized purposes.
6. Data Storage and Security
Avontoer implements appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. This includes secure servers, password protection, encryption, and restricted employee access.
Data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
7. International Data Transfers
Where your travel arrangements involve international services, your personal information may be transferred to and processed in countries outside South Africa. In such cases, Avontoer ensures that appropriate safeguards are in place to protect your information in compliance with POPIA.
8. Your Rights
Under POPIA and applicable data protection laws, you have the following rights:
- To access the personal information, we hold about you.
- To request correction or deletion of inaccurate or outdated information.
- To withdraw consent to processing (where applicable).
- To object to certain types of processing.
- To lodge a complaint with the Information Regulator of South Africa.
Requests regarding your personal information can be sent to:
9. Cookies and Website Tracking
Our website uses cookies and analytics tools to improve functionality and enhance user experience.
You can choose to disable cookies through your browser settings; however, this may affect certain features of our site.
10. Direct Marketing
Avontoer may send you promotional emails or messages about travel offers and updates.
You will always have the option to unsubscribe or opt-out from marketing communications at any time.
11. Updates to This Policy
Avontoer reserves the right to update or amend this Privacy Policy from time to time.
Any changes will be posted on our website with an updated “Effective Date.” Continued use of our services after such changes constitutes your acceptance of the revised policy.
12. Contact Information
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:
Avontoer (Pty) Ltd
About
Avontoer is a trusted travel agency with over 20 years of experience, dedicated to creating unforgettable, personalized travel adventures worldwide.